Inter-organizational synergistic cooperation
Groups in Linn County area that deal with bicyclists:
LAMBA – Linn Area Mountain Bike Association
LCTA – Linn County Trails Association
CR BAC – Cedar Rapids Bicycle Advisory Committee
CR CMTP SC – Cedar Rapids Comprehensive Trails Master Plan Steering Committee
ICORR – Iowa Coalition of Off-Road Riders
RCCC – Rockwell Collins Commuter Club
HBA – Hawkeye Bicycle Association
CRBMX – Cedar Rapids BMX
What a cluster$%^& of information. Everybody doing their own thing trying to build an internet presence and nobody getting it right. Hard to follow website, poor email list, broken forum, exclusive membership, lack of way to deliver information, etc. are all bringing us to mediocrity.
I personally believe that our LAMBA forum is our most valuable asset on the internet. LCTA has a wiki (think Wikipedia) that can turn into a very powerful way to store “domain” knowledge. LCTA and LAMBA both have Google Calendars that are underused. CR BAC and LAMBA using Facebook is a good start. When I do the LAMBA front end website, I believe it will be the best one for disseminating time critical information in the area. CITA’s website is a good start but doesn’t include all the information I like. QC FORC has a lot more information and is closer to my desires.
The only collaboration I’ve seen between these groups so far is that ICORR has a Forum for Sugarbottom in the LAMBA forum. I know people can talk and coordinate some things between the groups, the websites show a lot of disjointed attempts. A lot of the websites are set up by people that don’t know about how the web organizes and transfers information. It can be confusing to learn how to “push” the information to people instead of having them “pull” the information and have that information be dynamically updated. This is similar to leaving somebody a voicemail message with useful information that ends with “you don’t need to call me back”.
A lot of this seems to boil down to developing “guidelines” and “howtos” but not “rules”. You should never force your “rules” on other people or they will just join a different group or you will lose them altogether.
Here is an example of things you need to run a “group” or “internet community”.
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Website
- Blog format is useful to convey up to date information. This format also makes it easy to modify the front page content without a degree in Computer Science.
- RSS Feed from front page website so people don’t have to go to your website to see the latest information. It will be aggregated in their chosen software so they can just get to the stuff they are interested in.
- List of upcoming activities on front page. This makes it easy for new visitors to the site to see what is coming up quickly.
Calendar
- Using a dynamic calendar on the internet that has an iCal or ICS link. This allows people to “subscribe” to your calendar in their chosen software and compare your calendar to their personal calendar. If you change your calendar, their subscription will also change (eg. race rained out so it moved 1 week).
- The dynamic calendar makes the updates to the front page calendar easy, automatic, and consistent with just one change.
- The dynamic calendar also makes it easier for “Local Event” coordinators to include your activities in paper published event calendars.
Forum
- The forum is your “community” of users. It doesn’t fit everybodies style because they don’t like to go to a website to see what is happening. Sometimes the best laid out forums can be confusing to even experienced internet people.
- The forum also needs an RSS feed.
Email list
- The email list is another “community” of users. Some people don’t like it and prefer the forums but it is the original “push” technology that puts information in peoples hands without having to hit multiple websites.
- Using an email “list server” usually allows for easy subscribing and unsubscribing by the people themselves and doesn’t require lots of moderator intervention to maintain.
- The “list server” also can provide a web interface for viewing emails sent to the list and archival messages.
Wiki
- This portion is very powerful but only if people contribute their “domain” knowledge. Experts in the field are not required since anybody can start a topic and hopefully any ambiguous parts are cleaned up by somebody more knowledgeable on the subject.
- Wikis can also have RSS feeds so people can see any updated or new information that is posted to the wiki.
Phone number
- No matter what you do with all the internet enabled technology, not everyone is connected all the time.
- A phone number that people can easily write down and save in their cell phone is very useful.
- The message should be updated routinely (~3 days) to show it is maintained. If it never changes people will stop calling it.
- Voicemail on that number allows for issues (good or bad) to be transferred to the appropriate people.
Other forms
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I’m sure I’m missing some of the ways to connect with people but I do know that nobody around here is doing it correctly. I think at a minimum we should band together and use a common forum and wiki. Front page websites would all be independent and conform to whatever rules they want because there is a lot of identity that is transmitted in the front page.
FYI: These are things that help your business also. If you get these things right you can make a lot of information available without a lot of hassle. Don’t half a$$ it and don’t always take the advice of somebody that claims to be an expert.
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